Username :
Password :
Username :
Password :

Name :
E-Mail :
Phone :
To change your password only.
New Password :
Confirm Password :

Keretapi Tanah Melayu Berhad (KTMB) has strong commitment to ensuring that all transactions performed through our Freight On-Line System are secure, safe and confidential. For this purpose, we have put in place privacy protection control systems designed to ensure the highest security standards and confidentiality.
Username and Password
The username and password are personal to you and you agree at all times to maintain the confidentiality of your username and password and not to disclose them to any third party. The username must be must be between 1 to 11 characters. In both cases, don’t use special characters and spaces except underscore.

To ensure the integrity of your username and password, you are advised to do the following:
  • Do not choose a password that others can easily guess.
  • Do not use simple words, your name, birth date, telephone number or names listed in standard dictionary.
  • Memorize your password and do not write it down.
  • Unique username and password should be used to protect your online transaction.
  • Do not sharing your username and password with another person. It should not be disclosed even if requested by an authorized KTMB Officer.
  • Do not sharing your username and password with another person. It should not be disclosed even if requested by an authorized KTMB Officer.
  • Change your password frequently.
  • Do not use any SQL statement in your username and password.
  • Do not use single quote (') or double quote (") in username and password.
You agree that you are solely responsible for any use of the Freight on-Line system by any person using your username and password. You agree to indemnify KTMB against any claims arising of your failure to maintain the confidentiality of your username or password. You shall immediately notify KTMB if you learn of or suspect: (a) any loss or theft of your username or password, or (b) any unauthorized use of Your username or password or of the Site. In the event of such loss, theft, or unauthorized use, KTMB may impose on you, at KTMB' sole discretion, additional security obligations.
Information Protection
We take considerable effort to ensure a safe and secure online transactions but we do not have control over the computer you use to access Freight On-Line System. You agree that you must ensure that no body has opportunity to gain access Freight On-Line system using your login id and password:
  • Always log out of Freight On-Line System immediately after completing transactions and before visiting other websites.
  • Disable the AutoComplete function on your browser to avoid automatic completion of your ID when you type in User ID.
Systems Security and Monitoring
Keretapi Tanah Melayu Berhad (KTMB) has adopted a combination of the following systems security and monitoring measures for online transactions:
  • Firewall systems, strong data encryption, anti-virus protection and round-the-clock security surveillance systems to detect and prevent any form of illegitimate activities on our network systems.
  • We also use SSL on select pages where you would enter confidential information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer.
  • When you have a broadband connected to the Internet (always-on connection), consider installing a personal firewall in your PC and ensure it always turn-off when not in use.
Computer Virus Protection
We use virus protection software on our computer systems and regularly update the software. This is a computer security measure that, in addition to maintaining our computer systems, also ensures that all files that we develop and/or post on our web servers are virus-free. Make sure your computer also has an anti-virus protection program installed to reduce the risk.
We recommend that you purchase a program that automatically upgrades your virus protection on a recurring basis. If you currently have a virus protection program on your computer without the automatic upgrade feature, make sure you update your virus detection program at least monthly and/or when you hear of a new virus to minimize your risk. You can do this by visiting the Internet site of the company that provides your software.
Updating Your Browser
An Internet browser allows access and the ability to navigate a myriad of information and service resources on the Internet. Most computers come with a browser already installed.
  • Always update your browser when new versions are released because they often include new security features.
  • Check your browser for built-in safety features that you may or may not elect to use.
  • If you use Internet Explorer, update it to IE version 10 or higher.
  • You may access the latest security patches at the following URL:
  • It is a good practice to always check the site certificate before login.
We recommend using Netscape Navigator, Netscape Communicator, or Microsoft Internet Explorer for KTMB online transactions.