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©2001 - 2013 Copyright Keretapi Tanah Melayu Berhad.All rights reserved.
KTM Berhad, Corporate Headquarters, Jalan Sultan Hishamuddin, 50621 Kuala Lumpur
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 This document sets out the terms and conditions applicable for  reservation of tickets through KTMB website and you are governed by Malaysian  Law.  These terms and conditions are subject to change  at any time, and we  will highlight any alterations here.   You will be deemed to have accepted all terms and conditions, if you make a reservation  through  our website. If you do not agree to these terms and conditions, you may discontinue transaction and log out from this website.

 Conditions of Use

1.    Warranty

No warranty of any kind is given as to the operation of the site, the accuracy of the information or services referred to on the KTMB website. All warranties are excluded as far as permitted by the law. Neither we nor any third party will be liable for any loss or damage that may result from use of the website or as a consequence of any inaccuracies in, or omissions from the information which it contains.


2.    Responsibility

We are not responsible for the content of any other website from which you have accessed this website or which you may hyperlink from our website. Further, we are not liable for any loss or damage you incur as a result of your use of any other site from which you hyperlink to or from our website.

3.    Availability of Tickets

Tickets are subject to availability and  general terms and conditions, and to particular terms and conditions that apply to each intercity services.

4.    Accuracy of Information

We do our best to ensure that the information  and fares displayed in our website are correct. Should there be  any errors or inaccurate information, we apologise but cannot be held responsible. For email reservation, ticket prices quoted online may differ from the price quoted during pickup at the counter.

5.    In using our website you agree that:-

·         You will use this website only for your personal use and not for any unlawful or illegal purpose.

·         You will not modify, transmit or copy or sell or transfer any information or services you may obtain from this website.

·         You will be responsible for any charges, cost and / or liabilities that arise out of your use of this website.

6.    Internet e-mail

Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to KTMB  or any message sent by KTMB to you over the Internet.

7.    Copyright

The contents of this site are copyrighted to KTM Berhad. No part of this website may be copied, published, broadcast or adapted without our prior written consent.

8.    Links to KTMB Website

Links to this website shall not be setup without written consent from KTM Berhad. Requests for linking should be sent to webmaster@ktmb.com.my

9.    Other Terms

·         Ensure that  the cookies in your PC is always enabled

·         Please Use Internet Explorer 8.0 or Firefox 3.6

·         Do not close the browser during reservation process.

·         For a better performance, we recommend using the latest version Internet Explorer or Netscape browser for this system.

·         All conditions of carriage contain limitations of liability and you are recommended to obtain copies of these and read them before travelling.

·         For journey  involving carrier belonging to the State Railway Of Thailand, the following will apply:

o International Convention for Carriage of Passengers and Their Luggage by Rail.

o The conditions of the Standard International Tariffs

o The carrier's conditions of carriage and relevant bylaws.



10. Payment and Prices

·         All fares quoted are subject to availability of seat.

·         For email reservation, ticket prices quoted online may differ from the price quoted during pickup at the counter.

·         Tickets reservation online may only be paid for by the following credit cards:  Visa and Mastercard

·         Discounted fares or concessions are not applicable for purchase via E-Ticket.

·         Advance booking may be made within 60 days prior to travel date.  However, tickets cannot be purchased through this web-site for travel less than 48 hours from departure time.  No concession tickets will be applicable.

·         Customers may print tickets through this web-site from their PC printer for use as valid travel tickets. Tickets may either be for single or return journey.  Tickets for travel from any train stations within Malaysia to Singapore and return will be charged in RM currency.  Similarly single or return journey ticket from Singapore to any stations within Malaysia will be charged and payable in SGD denomination.

·         Customers without printer should note down the ID and Reference number in exchange for valid web ticket at any KTMB on-line ticket counters.

·         A maximum of 6 seats/berths may be reserved per transaction.

·         You may select seat (window/aisle) or berth (bottom/upper), Places, however is subject to availability at time of purchase.

·         The names and IC/Passport Numbers of passengers must be keyed in (not the buyers name or the credit card holders).

·         Minimum amount for each transaction should be at least RM/SGD20.00.

·         No refund, cancellation or transfer is allowed via this web-site. However request for refund of ticket may be made at any KTM ticket counters upon presentation of the ticket ID and Reference numbers as proof. The refund will be credited into clients credit card accounts.

·         E- tickets cannot be cancel 2 hours before the trains depart from the origin station.

·         Payment for reservation and purchase of e-Ticket through this web-site is currently available through Master Card and Visa Card.

·         The above mentioned Terms and Conditions will be subject to change from time to time without prior notice as enhancement to this web-site will be incorporated in accordance with the Railway Act 1991.  

    11. Amending your Ticket

·         KTMB will not refund the difference in ticket price if a passenger chooses to downgrade to a lower class.

·         Reserved ticket are non-transferable.

·         Your ticket is only valid for the reserved departure. If you have to  travel on any other date or wishes to amend your ticket, the following conditions are applicabled:

o  Amendments to reserved tickets may be made only once and are subject to term and conditions.

o Amendments must be make  24 hours before departure.

o  Additional charges inclusuve of administration cost will be imposed on a passenger for any ticket upgrades.

o  Origin and destination are not allowed to be changed.



12. Changes by KTMB

If any changes or cancellation are made by KTMB to your booking, KTMB's maximum liability to you will be to refund the price of your ticket.

13. Refunds

·         Refunds on partially used tickets are not available.

·         KTMB will consider applications for refund only in exceptional circumstances, provided that the application is made in writing (with used and unused portions of ticket enclosed) together with reasonable evidence confirming non used of ticket to any KTMB station.

·         Application for refund of ticket must be made 24 hours before departure. Application for refund of e-ticket via e-mail must be made at least 72 hours before departure of the train



14. Errors>

KTMB accepts no liability for any error in travel details that resulted from incorrect information provided by you at the time of reservation.

15. Lost Tickets

You are responsible for the safekeeping of your ticket. If a ticket is lost or stolen and you can provide the reservation reference ID, we may replace the ticket for an additional administration charge. Other than this, we will not replace lost, stolen or mislaid tickets, nor refund their cost.

16. Restrictions  and Liabilities


      KTMB accepts no liability for the failure of other  carriers, tour operators or service providers to perform save in case of death or personal injury resulting from third partys negligence, our   liability will be limited to refunding the price of the ticket you would purchase from us. KTMB accepts no liability for theft, loss of or damage to person, luggages, belongings, effects or any loss caused by a force majeure event. Save as aforesaid, KTMB excludes all liabilities to you to the maximum extent permitted by law.


17. Force Majeure

KTMB accepts no liability for any delay, poor performance or failure in performance caused by force majeure  and/or matters beyond our reasonable control.

18. Variations

These conditions are correct as at the time of print but are subject to variation at any time without prior notice.