This document sets out the terms and conditions applicable for reservation
of tickets through KTMB website and you are governed by Malaysian Law. These
terms and conditions are subject to change at any time, and we will
highlight any alterations here. You will be deemed to have accepted all terms
and conditions, if you make a reservation through our website. If you
do not agree to these terms and conditions, you may discontinue transaction and
log out from this website.
Conditions of Use
No warranty of any kind is given as to the operation of the site, the accuracy of
the information or services referred to on the KTMB website. All warranties are
excluded as far as permitted by the law. Neither we nor any third party will be
liable for any loss or damage that may result from use of the website or as a consequence
of any inaccuracies in, or omissions from the information which it contains.
We are not responsible for the content of any other website from which you have
accessed this website or which you may hyperlink from our website. Further, we are
not liable for any loss or damage you incur as a result of your use of any other
site from which you hyperlink to or from our website.
3. Availability of Tickets
Tickets are subject to availability and general terms and conditions, and
to particular terms and conditions that apply to each intercity services.
4. Accuracy of Information
We do our best to ensure that the information and fares displayed in our website
are correct. Should there be any errors or inaccurate information, we apologise
but cannot be held responsible. For email reservation, ticket prices quoted online
may differ from the price quoted during pickup at the counter.
5. In using our website you agree that:-
will use this website only for your personal use and not for any unlawful or illegal
will not modify, transmit or copy or sell or transfer any information or services
you may obtain from this website.
will be responsible for any charges, cost and / or liabilities that arise out of
your use of this website.
6. Internet e-mail
Messages sent over the Internet cannot be guaranteed to be completely secure as
they are subject to possible interception or loss or possible alteration. We are
not responsible for them and will not be liable to you or anyone else for any damages
or otherwise in connection with any message sent by you to KTMB or any message
sent by KTMB to you over the Internet.
The contents of this site are copyrighted to KTM Berhad. No part of this website
may be copied, published, broadcast or adapted without our prior written consent.
8. Links to KTMB Website
Links to this website shall not be setup without written consent from KTM Berhad.
Requests for linking should be sent to email@example.com
9. Other Terms
that the cookies in your PC is always enabled
Please Use Internet Explorer 8.0 or
not close the browser during reservation process.
a better performance, we recommend using the latest version Internet Explorer or
Netscape browser for this system.
conditions of carriage contain limitations of liability and you are recommended
to obtain copies of these and read them before travelling.
journey involving carrier belonging to the State Railway Of Thailand, the
following will apply:
o International Convention for Carriage of Passengers and Their Luggage by Rail.
o The conditions of the Standard International Tariffs
o The carrier's conditions of carriage and relevant bylaws.
10. Payment and Prices
fares quoted are subject to availability of seat.
email reservation, ticket prices quoted online may differ from the price quoted
during pickup at the counter.
reservation online may only be paid for by the following credit cards: Visa
fares or concessions are not applicable for purchase via E-Ticket.
booking may be made within 60 days prior to travel date. However, tickets
cannot be purchased through this web-site for travel less than 48 hours from departure
time. No concession tickets will be applicable.
may print tickets through this web-site from their PC printer for use as valid travel
tickets. Tickets may either be for single or return journey. Tickets for travel
from any train stations within Malaysia to Singapore and return will be charged
in RM currency. Similarly single or return journey ticket from Singapore to
any stations within Malaysia will be charged and payable in SGD denomination.
without printer should note down the ID and Reference number in exchange for valid
web ticket at any KTMB on-line ticket counters.
maximum of 6 seats/berths may be reserved per transaction.
may select seat (window/aisle) or berth (bottom/upper), Places, however is subject
to availability at time of purchase.
names and IC/Passport Numbers of passengers must be keyed in (not the buyers name
or the credit card holders).
amount for each transaction should be at least RM/SGD20.00.
refund, cancellation or transfer is allowed via this web-site. However request for
refund of ticket may be made at any KTM ticket counters upon presentation
of the ticket ID and Reference numbers as proof. The refund will be credited into
clients credit card accounts.
E- tickets cannot be cancel 2 hours before the trains depart from the origin station.
for reservation and purchase of e-Ticket through this web-site is currently available
through Master Card and Visa Card.
above mentioned Terms and Conditions will be subject to change from time to time
without prior notice as enhancement to this web-site will be incorporated in accordance
with the Railway Act 1991.
11. Amending your Ticket
will not refund the difference in ticket price if a passenger chooses to downgrade
to a lower class.
ticket are non-transferable.
ticket is only valid for the reserved departure. If you have to travel on
any other date or wishes to amend your ticket, the following conditions are applicabled:
o Amendments to reserved tickets may be made only once and are subject to
term and conditions.
o Amendments must be make 24 hours before departure.
o Additional charges inclusuve of administration cost will be imposed on a
passenger for any ticket upgrades.
o Origin and destination are not allowed to be changed.
12. Changes by KTMB
If any changes or cancellation are made by KTMB to your booking, KTMB's maximum
liability to you will be to refund the price of your ticket.
on partially used tickets are not available.
will consider applications for refund only in exceptional circumstances, provided
that the application is made in writing (with used and unused portions of ticket
enclosed) together with reasonable evidence confirming non used of ticket to any
for refund of ticket must be made 24 hours before departure. Application for refund of e-ticket via e-mail must be made at least 72 hours before departure of the train
KTMB accepts no liability for any error in travel details that resulted from incorrect
information provided by you at the time of reservation.
15. Lost Tickets
You are responsible for the safekeeping of your ticket. If a ticket is lost or stolen
and you can provide the reservation reference ID, we may replace the ticket for
an additional administration charge. Other than this, we will not replace lost,
stolen or mislaid tickets, nor refund their cost.
16. Restrictions and Liabilities
KTMB accepts no liability for the failure of other carriers, tour operators
or service providers to perform save in case of death or personal injury resulting
from third party�s
negligence, our liability will be limited to refunding the price of the ticket
you would purchase from us. KTMB accepts no liability for theft, loss of or damage
to person, luggages, belongings, effects or any loss caused by a force majeure event.
Save as aforesaid, KTMB excludes all liabilities to you to the maximum extent permitted
17. Force Majeure
KTMB accepts no liability for any delay, poor performance or failure in performance
caused by force majeure and/or matters beyond our reasonable control.
These conditions are correct as at the time of print but are subject to variation
at any time without prior notice.